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Admin / General FAQs

General FAQs

Order Tracking

As soon as we receive your order we will send you an email confirming this (email subject heading: ‘RECEIVED – Your Tomtom order’).
After payment has been processed and your goods are packed ready for shipping, you will receive another email informing you that this has taken place (email subject heading: ‘CONFIRMED – Your Tomtom order’).
In the event that an item is temporarily out of stock, your order will be kept pending. We will notify you of the delay. Following your instructions, we will despatch the goods as soon as they arrive, or alternatively cancel the order.
When all items in your order have been processed for card payment and packed ready for shipping we will then send you another email (email subject heading: ‘CONFIRMED – Your Tomtom order’).
If for whatever reason we cannot fulfil your order, we will email you to inform you of this (email subject heading: ‘DECLINED – Your Tomtom order’).
If at any time you need to find the status of your order, please email us at with your order number.

Tax Free Shopping

Prices displayed on the Site are quoted in Pounds Sterling and are inclusive of UK Excise Duty and VAT (unless otherwise indicated). In purchasing from this site, you agree to accept liability for any other tax or duty which may be due. For anyone purchasing from outside the EU, VAT is automatically deducted from the price shown on the site.

What do I do if I forget my password?

In case you forget your password just click 'Forgot your password?' on the right handside of our website. You will be asked to provide your email address (i.e. your username) to which the password will be sent to. The password will be emailed to you within a few minutes.

Do you send Cuban cigars to USA?

We do not send Cuban cigars to the USA from this UK based site. USA customers can order any other goods from our selection of products.
Alternatively, Americans can purchase Havanas from this site and we can hold them for collection from our shop in London. If you have any further questions please email us at

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